Last Updated: 19 October 2026
TDN Window Films respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry through our website or Meta platforms, or contact us through WhatsApp or telephone.
This Privacy Policy applies to our website, https://tdnwindowfilms.com, and enquiries relating to our window film products and services.
We collect personal information that you voluntarily provide when making an enquiry or communicating with us. Certain technical information may also be processed automatically when you visit our website, depending on our hosting environment, security services, and website configuration.
When you submit an enquiry form on our website, we may collect your full name, email address, phone number, selected product or service, and project details or other information you voluntarily provide.
We use Everest Forms to process website enquiries. Depending on the plugin settings, submitted entries may be stored in our website’s WordPress database and/or sent to our designated email address for follow-up.
If you submit an enquiry through a lead form on Facebook or Instagram, operated by Meta, we may receive the information you choose to provide, such as your name, phone number, email address, and product or service preferences.
We use this information to respond to your enquiry, understand your requirements, provide relevant product information, and discuss our services with you. Information submitted through Meta forms is also subject to the applicable privacy policies and terms of Meta’s platforms.
Our website may provide buttons or links that allow you to contact us through WhatsApp. When you initiate a WhatsApp conversation, we may receive your phone number, profile information made available through WhatsApp, and the messages or other information you choose to send us.
If you contact us by telephone, we may receive your phone number and any information you voluntarily share during the conversation.
WhatsApp conversations are handled through WhatsApp and are subject to its applicable privacy policy and terms.
When you visit our website, certain technical information may be processed automatically by our hosting provider, website infrastructure, security tools, or other enabled website functionality. Depending on the services and settings in use, this may include your IP address, browser type, device information, access timestamps, and security or server logs.
We do not intentionally request personal information simply for viewing our product pages, service pages, or blog articles. However, certain technical information may be processed automatically to support website functionality, performance, and security.
We may use your information for the following purposes:
To respond to enquiries submitted through our website, Meta forms, WhatsApp, or telephone; contact you regarding your enquiry; provide information about our window film products and services; understand your project requirements; prepare quotations or recommendations; maintain enquiry records; operate, maintain, and secure our website; and comply with applicable legal obligations.
We use enquiry information primarily to respond to requests and communicate with prospective or existing customers. Any additional marketing use will be subject to applicable law and any consent or other lawful basis required for that use.
When you submit an enquiry or request information about our products or services, we may contact you using the contact details you provide. Communication may include a telephone call, WhatsApp message, or email to acknowledge your enquiry, clarify your requirements, share product information, provide a quotation, or follow up on your request.
Submitting an enquiry does not automatically mean that you agree to receive unlimited promotional messages. Where required by applicable law, we will obtain appropriate consent for marketing communications.
You may ask us to stop non-essential marketing communications at any time. This will not necessarily prevent communications that are required to respond to an active enquiry or fulfil a service you have requested.
Our website runs on WordPress and uses plugins to support website functionality, security, caching, image optimisation, search engine optimisation, and enquiry forms.
Depending on the configuration of our website and the services enabled, cookies or similar technologies may be used to support essential functionality, security, performance, or other website features.
We do not claim that every plugin collects personal information or that all tracking technologies are active. The actual use of cookies and similar technologies depends on our website configuration, hosting environment, and third-party services.
Where consent is legally required for non-essential cookies or similar technologies, we will seek that consent as applicable.
We do not sell your personal information to third parties.
We may share or make information available to the following categories of recipients where reasonably necessary for the purposes described in this Privacy Policy:
Website hosting and infrastructure providers: To host, maintain, and secure our website and its database.
Website service providers: To support form processing, email delivery, website security, caching, and other enabled functionality.
Meta Platforms: When you submit information through Facebook or Instagram Lead Ads, Meta processes information under its applicable terms and policies.
WhatsApp: When you contact us through WhatsApp, your communications are processed through the WhatsApp service.
Professional advisers and authorities: Where disclosure is necessary to comply with applicable law, respond to a valid legal request, or protect our legal rights.
We do not intentionally share enquiry information with unrelated third parties for their independent marketing purposes. Any actual integrations, disclosures, or transfers will depend on the services configured and used by us.
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Website form entries may be stored in our WordPress database, depending on the form settings. Access to submitted information should be restricted to authorised personnel who need it to respond to enquiries or manage the website.
We also rely on our hosting environment and relevant service providers for aspects of storage and security. Although we take reasonable precautions, no website, online communication service, or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to respond to enquiries, maintain relevant business records, provide requested services, resolve disputes, meet applicable legal requirements, and protect our legitimate interests.
The retention period may vary depending on the nature of the enquiry, applicable legal obligations, and the systems through which the information was received.
When personal information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements and legitimate record-keeping needs.
Subject to applicable law, you may have the right to request information about the personal data we hold about you, request correction of inaccurate information, request deletion where legally permitted, withdraw consent where processing is based on consent, opt out of certain communications, and raise a privacy-related complaint or grievance.
To exercise an applicable right, please contact us using the contact details provided below. We may need to verify your identity before acting on a request.
Some information may need to be retained where required by law or for legitimate business purposes.
Our website may link to third-party platforms, including WhatsApp and Meta services. We do not control the privacy practices, security measures, or data processing activities of these external services.
Your use of those platforms is governed by their respective terms and privacy policies. We encourage you to review those policies before sharing information through third-party services.
Our website and enquiry services are intended for individuals seeking information about our products and services and are not specifically directed at children.
We do not knowingly seek to collect children’s personal information for unrelated purposes. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.
We may update this Privacy Policy from time to time to reflect changes in our website functionality, business practices, third-party services, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.
Business: TDN Window Films
Website: www.tdnwindowfilms.com
Email: filmsales@tdnsafety.com
Phone: +971 52 6547290
We will review privacy-related requests and respond in accordance with applicable law.
